Frequently Asked Questions
How long do I retain access to a course?
You receive at least 24 months of access, including updates to lessons and checklists. We announce any major policy changes well in advance.
Do you offer refunds?
Yes. If a course does not match its stated objectives, request a refund within 14 days of purchase. We may ask for feedback to improve future cohorts.
Is there a certificate of completion?
Yes. Courses include a completion certificate. For team purchases, we can provide aggregated progress reporting upon request.
What equipment do I need to start?
A USB microphone and headphones are enough. We provide upgrade paths, but the focus is on technique and environment before gear.
Are lessons software-specific?
Methods are tool-agnostic. We show examples in common editors, but every protocol has principles that transfer between platforms.
Can I get 1:1 feedback?
Select courses include instructor feedback rounds. For custom reviews, contact us with sample material and goals.
Do you support teams and departments?
Yes. We offer team licensing, onboarding sessions, and SOP customization to match your workflows.
How do you handle accessibility?
We prioritize clear language, transcripts, and layouts with strong contrast and keyboard navigation.